FAQ

How long does shipping take?

Shipping times vary depending on the product and destination. You’ll receive tracking information once your order has been processed.

How can I track my order?

Once your order ships, you’ll receive an email with tracking information.

What if my pet doesn’t love their product?

We want you and your pet to be happy with your purchase. If you have any concerns, contact us and we’ll be happy to help.

How do I contact Soul Pet Supply?

You can reach us through our Contact Us page and we’ll get back to you as soon as possible.